“Resilience is accepting your new reality, even if it’s less good than the one you had before. You can fight it, you can do nothing but scream about what you’ve lost, or you can accept that and try to put together something that’s good.” Elizabeth Edwards Resilience is the human …

In recent times, empathy has been seen  as a “soft skill” by employers, and it’s easy to peceive why. When staff members treat each other with care, understanding and respect, it not only comes with boosts to morale but also to increase efficiency and productivity, as the team is more …

Graham Williams Feedback is received and given in many forms in all situations. In the workplace it may be formal (for example annual appraisals, customer surveys, coaching interventions, recognition and reward as a built-in aspect of incentive schemes). Or it may be informal (for example, a spontaneous, negative reaction to …